Privacy Policy

Effective Date: July 18, 2026
Last Updated: July 18, 2026

The Clear Pane, doing business as The Clear Pane (“The Clear Pane,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you:

  • Visit https://www.theclearpane.com;

  • Request an estimate or service;

  • Submit a contact or quote form;

  • Upload property photographs;

  • Communicate with us by telephone, text message, or email;

  • Purchase or receive our window-cleaning services; or

  • Otherwise interact with The Clear Pane.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly, information generated through your use of our website, and limited information received from service providers.

Information you provide

Depending on how you interact with us, we may collect:

  • First and last name;

  • Email address;

  • Telephone number;

  • Preferred contact method;

  • Street address, city, ZIP code, and service location;

  • Approximate home square footage;

  • Number of stories;

  • Estimated window count;

  • Window, screen, glass, and property-access details;

  • Preferred service plan, date, timeframe, or appointment window;

  • Gate, pet, landscaping, parking, or access instructions;

  • Photographs of your home, windows, screens, or property;

  • Information about hard-water deposits, construction debris, or specialty-cleaning needs;

  • Messages, questions, reviews, feedback, and other communications;

  • Estimates, appointments, invoices, payment status, and service history;

  • Text-message or email communication preferences; and

  • Any other information you voluntarily provide.

Please do not submit Social Security numbers, government identification numbers, financial-account credentials, medical information, biometric information, or other sensitive information that we have not specifically requested.

Information collected automatically

When you visit our website, we or our website and analytics providers may automatically collect:

  • Internet Protocol address;

  • Browser and device type;

  • Operating system;

  • Approximate location derived from an IP address;

  • Pages viewed and links selected;

  • Date, time, and duration of visits;

  • Referring website or search terms;

  • Cookie and similar technology identifiers; and

  • Information about website errors, performance, and interactions.

Information from third parties

We may receive information from:

  • Website-hosting and form providers;

  • Scheduling or customer-management platforms;

  • Payment processors;

  • Email and text-message providers;

  • Analytics providers;

  • Social-media platforms when you contact us through them;

  • Referral partners; and

  • Publicly available property information used to confirm a service location or prepare an estimate.

2. How We Use Information

We may use personal information to:

  • Respond to questions and quote requests;

  • Evaluate a property and recommend a service plan;

  • Prepare estimates and confirm pricing;

  • Schedule, perform, and manage services;

  • Communicate about appointments, delays, weather, access, and arrival times;

  • Process payments and maintain transaction records;

  • Provide customer support;

  • Document window condition, completed work, or property access;

  • Manage monthly, quarterly, semiannual, and annual plans;

  • Send requested service reminders;

  • Maintain customer and service records;

  • Improve our website, forms, services, and customer experience;

  • Analyze website traffic and performance;

  • Prevent fraud, abuse, security incidents, or unlawful activity;

  • Protect our customers, business, personnel, property, and legal rights;

  • Satisfy accounting, tax, insurance, contractual, and legal obligations; and

  • Carry out another purpose disclosed when the information is collected or authorized by you.

We seek to collect only information reasonably necessary for these purposes.

3. Property Addresses and Photographs

Property addresses and photographs submitted through our website or provided during service may be used to:

  • Verify that the property is within our service area;

  • Estimate window count and home size;

  • Evaluate window accessibility and equipment needs;

  • Identify screens, specialty glass, obstructions, or safety concerns;

  • Prepare an estimate;

  • Document preexisting conditions;

  • Confirm work completion; and

  • Address customer-service, insurance, or payment disputes.

Please avoid including people, license plates, personal documents, security codes, or unrelated private areas in submitted photographs.

We will not use identifiable photographs of your home or property for advertising, social media, or promotional purposes without separate permission from you.

4. Cookies and Website Technologies

Our website may use cookies, pixels, log files, and similar technologies for:

  • Essential website operation;

  • Security and fraud prevention;

  • Remembering preferences;

  • Form functionality;

  • Website traffic measurement;

  • Performance monitoring; and

  • Understanding how visitors use the website.

You may be able to limit cookies through your browser settings. Disabling certain cookies may affect website functionality.

The Clear Pane does not currently use personal information for cross-site targeted advertising. If we begin using advertising pixels or similar targeted-advertising technologies, we will update this Policy and provide any legally required notice or choice mechanism.

5. How We Disclose Information

We may disclose personal information in the following circumstances.

Service providers

We may provide information to companies that perform services on our behalf, including:

  • Website hosting and maintenance;

  • Online forms and customer management;

  • Cloud storage;

  • Email and text-message delivery;

  • Scheduling and appointment reminders;

  • Payment processing;

  • Bookkeeping and accounting;

  • Website analytics;

  • Information technology and cybersecurity; and

  • Insurance and claims administration.

These providers may use information only as permitted by their agreements with us and applicable law.

Professional advisers

We may disclose information to attorneys, accountants, insurers, tax advisers, consultants, and other professional advisers when reasonably necessary.

Legal and safety purposes

We may disclose information when we reasonably believe it is necessary to:

  • Comply with applicable law, court orders, subpoenas, or lawful governmental requests;

  • Protect the rights, safety, property, or security of The Clear Pane, our customers, or others;

  • Investigate fraud, property damage, threats, abuse, or unlawful activity;

  • Enforce our agreements and policies; or

  • Establish, exercise, or defend legal claims.

Business transactions

Information may be transferred as part of a merger, acquisition, financing, sale of assets, reorganization, or transfer of some or all of the business, subject to appropriate confidentiality protections.

At your direction

We may disclose information when you request, direct, authorize, or consent to the disclosure.

6. Sale of Personal Information and Targeted Advertising

The Clear Pane does not sell or rent personal information.

We do not knowingly sell sensitive personal information, biometric information, service addresses, property photographs, telephone numbers, or email addresses.

We do not process personal information for profiling that produces legal or similarly significant effects concerning an individual.

We do not currently process personal information for cross-site targeted advertising. Because we do not engage in these activities, there is currently no sale or targeted-advertising activity from which you need to opt out.

To the extent applicable law requires us to recognize browser-based or authorized-agent opt-out signals, we will process supported signals as required.

7. Payment Information

If online or electronic payments are available, payment information may be collected directly by a third-party payment processor.

The Clear Pane generally does not receive or store your complete payment-card number or security code. We may receive limited transaction information, such as:

  • Customer name;

  • Billing address;

  • Payment amount;

  • Payment date;

  • Payment status;

  • Payment method type; and

  • The last digits of a payment card.

Payment processing is also governed by the payment processor’s privacy policy and terms.

8. Email and Text Communications

We may use your contact information to send communications concerning:

  • Quote requests;

  • Appointment confirmations;

  • Scheduling questions;

  • Arrival notifications;

  • Weather delays;

  • Service updates;

  • Invoices and payment reminders;

  • Recurring-plan reminders; and

  • Customer-support matters.

Consent to receive service-related communications is not consent to receive unrelated advertising.

Where required, promotional emails or text messages will be sent only with appropriate consent. You may unsubscribe from promotional emails using the unsubscribe link or opt out of promotional text messages by replying STOP.

Opting out of promotional communications will not prevent us from sending necessary transactional or service-related communications.

9. Data Retention

We retain personal information for only as long as reasonably necessary for the purposes described in this Policy, including to:

  • Respond to inquiries;

  • Provide services;

  • Maintain customer and transaction records;

  • Manage recurring plans;

  • Satisfy tax, accounting, insurance, and contractual requirements;

  • Resolve disputes;

  • Enforce agreements;

  • Prevent fraud; and

  • Meet legal obligations.

The retention period may depend on:

  • Whether you became a customer;

  • The type of information;

  • The length of the customer relationship;

  • Applicable limitation periods;

  • Legal, tax, insurance, or accounting requirements; and

  • Whether information is needed for an active dispute or claim.

When information is no longer reasonably necessary, we may delete, destroy, anonymize, or securely archive it. We may retain limited records of privacy requests or communication opt-outs to ensure that those preferences continue to be honored.

10. Data Security

We use reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.

These measures may include:

  • Password-protected systems;

  • Multifactor authentication where available;

  • Access restrictions;

  • Secure website connections;

  • Reputable service providers;

  • Software and device updates;

  • Data minimization;

  • Secure disposal practices; and

  • Procedures for responding to suspected security incidents.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. You should not send highly sensitive information through an ordinary contact form, email, or text message.

Texas law requires businesses to maintain reasonable safeguards for sensitive personal information and imposes notification obligations following certain security breaches. 

11. Your Privacy Rights

Depending on where you live and which laws apply, you may have the right to:

  • Confirm whether we process your personal information;

  • Access personal information we maintain about you;

  • Correct inaccurate information;

  • Request deletion of information;

  • Obtain a portable copy of information you provided;

  • Opt out of the sale of personal information;

  • Opt out of targeted advertising;

  • Opt out of certain profiling;

  • Withdraw consent where processing is based on consent; and

  • Appeal a decision concerning a privacy request.

Texas law provides qualifying consumers with rights to access, correct, delete, obtain a portable copy, and opt out of sale, targeted advertising, or certain profiling. 

These rights may be subject to authentication requirements, exemptions, and limitations under applicable law. We will not unlawfully discriminate against you for exercising a privacy right.

12. How to Submit a Privacy Request

You may submit a privacy request through either of the following methods:

Email: hello@theclearpane.com

Please include:

  • Your name;

  • The email address or telephone number associated with your interaction with us;

  • The right you wish to exercise;

  • Enough information for us to locate the relevant records; and

  • The state in which you reside.

We may request additional information reasonably necessary to verify your identity and protect your information from unauthorized disclosure.

An authorized agent may submit a request where permitted by law. We may require proof that the agent is authorized to act for you and may separately verify your identity.

We will respond within the period required by applicable law. Where Texas privacy law applies, authenticated requests generally must be answered within 45 days, subject to a permitted extension.

13. Appeals

If we deny all or part of a privacy request, you may appeal by:

  • Emailing hello@theclearpane.com with the subject line “Privacy Appeal”

Include the original request, the decision being appealed, and any additional information you believe should be considered.

We will review the appeal and provide a written response within the time required by applicable law. Where the Texas Data Privacy and Security Act applies, an appeal response is generally required within 60 days. If an appeal is denied, qualifying Texas residents may submit a complaint to the Texas Attorney General.

14. Children’s Privacy

Our website and services are intended for homeowners, property managers, tenants authorized to request services, and other adults. They are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If you believe that a child has submitted personal information without appropriate parental permission, contact us so we can review and delete the information where appropriate.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms, payment services, maps, or scheduling tools.

We do not control the privacy, security, or data practices of unaffiliated third parties. Information you provide directly to a third party is governed by that party’s privacy policy and terms.

16. Geographic Scope

The Clear Pane provides services primarily in Fort Worth and surrounding North Texas communities. Our website and business operations are intended primarily for users located in the United States.

Information may be processed and stored in the United States or in other locations where our service providers operate, subject to their contractual and legal obligations.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Our services;

  • Website functionality;

  • Information practices;

  • Service providers; or

  • Applicable legal requirements.

The revised Policy will be posted on this page with an updated “Last Updated” date. When legally required, we may provide additional notice or obtain consent before materially changing how previously collected information is used.

18. Contact Us

Questions about this Privacy Policy or our privacy practices may be directed to:

The Clear Pane
Email: hello@theclearpane.com

Website: https://www.theclearpane.com